COMMUNITY ASSOCIATION COLLECTIONS
With years of experience representing Condominium and Homeowners' Associations, we have refined an approach to collections that takes into consideration the personal challenges individuals face within a community while also recognizing the financial needs of the association. Our "firm but fair" philosophy delivers predictable, measurable results. We like to call our approach, firm but fair.
Our success relies on three core pillars: Technology, Communication, and a Focus on Results.
Technology:
Our unique in-house software eliminates administrative bottlenecks to accelerate account resolution. While traditional firms might review your files only once a month, our system allows us to continuously monitor and review progress several times a month because every document and communication is digitized and logged for instant access. Rather than spending hours looking for files or coordinating with third-party software vendors, we spend our time reviewing accounts and deciding what steps should be taken next.
As courts update their procedures or filing methods, we continuously adapt our technology to maximize efficiency and deliver the best results.
Communication:
Traditional law firms bill for every communication, including phone calls and emails. We believe this approach is counterproductive to resolving debt. Effective collection strategies require open dialogue, not barriers. Homeowners should be encouraged to confirm payments, clarify accounting issues, or discuss payment options without the fear of accumulating legal fees. That is why we do not charge for routine communications about collections. If we have to coordinate with management to resolve an account discrepancy, explain a charge on an account to a homeowner, or explain to a Board member our collection strategy on any given account - it is free.
Focus on Results:
Every Community Association should ask their legal counsel one critical question: Does your staff have a minimum billable hour quota?
Most law firms require attorneys and paralegals to meet monthly billing quotas. While forcing staff to bill a minimum number of hours boosts the firm's bottom line, it can harm the client. When client cases and individual files are viewed as vehicles for billable hours, efficiency drops, resulting in slower collection times, inflated legal bills, and unnecessary charges.
We operate differently. Our team is focused strictly on account resolution, evaluating every file through a cost-benefit lens to deliver maximum value without artificial billing targets.
Contact our office today for a customized proposal and see how our approach can maximize your community's recovery rates.